Australia’s top-rated and most trusted accident management company providing like-for-like replacement vehicles

We provide end-to-end accident management solutions by guiding and assisting you through the claims process from the time of the accident to the finalisation of the recovery claim

Our story

We started with two brothers, a shared goal and a fleet of just five cars. Today, I’m In The Right has grown to a fleet of over 900 vehicles, servicing customers all over Australia.

The seed of I’m In The Right was planted when our director, Shaun Wickenden, was working as an autobody general manager. He realised that under Australian law, the at-fault driver in a car accident must pay for car repairs and a car hire for the not-at-fault driver (a benefit 80% of the population don’t know exists). Eagled eye, he spotted a market opportunity – hiring cars to not-at-fault drivers.

Shaun invited his brother, Blake Wickenden, to join him as he embarked on this adventure in 2014. Since then, I’m In The Right has grown rapidly, and we are now one of the three largest providers of accident replacement vehicles in the country.

Our difference

After an accident, a rapid response is all-important. Here at I’m In The Right, we’ve developed a bespoke software program that manages each step in the accident management process, enabling us to deliver our services to our customers quickly and conveniently.

We also offer access to our partner law firm Spectre Law, who specialise in motor accident claims. They can provide expert advice on a range of matters, including recovery of hire and repair costs, defence of third-party claims and insurance disputes.

Our goal

We’re committed to minimising the angst and inconvenience Australians suffer after a car accident by getting them back on the road as quickly as possible.

Our top priority is to be trustworthy, genuine and caring towards our customers and partners. We achieve this by keeping our client’s best interests at the forefront of our minds, and always ensuring each person receives a highly customised service.

Vision statement

To be recognised as the go-to accident management provider globally

Mission statement

To provide the most efficient, timely and convenient end-to-end accident management solution to reduce the stress and inconvenience following a car accident

Values

  • Integrity
  • Accountability
  • Reliability
  • Communication
  • Empathy
  • Commitment
  • Servant Leadership

320+ 5 start reviews can’t be wrong

Australia’s top-rated and most trusted accident management company providing like-for-like replacement vehicles

I'm In The Right
4.8
Based on 326 reviews
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Richard SheppardRichard Sheppard
02:10 21 Apr 22
Outstanding and Incredibly Helpful. To get a replacement car so quickly and easily is such a great service. Well done team. Very grateful.
Aparna TAparna T
05:04 11 Apr 22
The staff are efficient, respectful and do their absolute utmost -going out of the way to help me out as I had two kids with me and couldn’t drop off their vehicle – they picked up the car for me. Excellent communication amongst the team and with the client. Thank you. You are going to give the big companies a run for their clients because you offer more services than they do – bringing a hire vehicle to the accident site and filling out all paperwork on secure digital devices super efficiently. Great team!!!
OliOli
03:52 11 Apr 22
Had a like to like brand & quality replacement (brand new demo version), friendly staff, smooth handover with no paperwork required apart from one digital signature. Absolutely enjoyed the experience and highly recommended business.
Rana El HouliRana El Houli
08:00 18 Feb 22
The service with I’m in the right was impeccable! The really saved me in a very compelling time. I appreciate the efficiency and professionalism they showed throughout the past couple of months.
Debbie PowellDebbie Powell
18:53 15 Jan 22
Exceptional customer service,Very helpful people that will do their best to accommodate you and your predicament. I would have no hesitation in recommending I’m in the Right
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Not-at-fault car hire

Most people don’t realise they’re entitled to a replacement vehicle at no out-of-pocket cost, provided they’re the not-at-fault party

Accident guide

A handy reference to keep in your glovebox, our accident guide covers the steps you need to take when you’re involved in an accident

Not-at-fault and not insured?

As long as you can say ‘I’m in the right’, you don’t need to suffer the inconvenience of being stuck without a car, even if you don’t have insurance

FAQs

All you need to know about the not-at-fault car hire industry with a list of our most asked questions

Get your accident replacement car now

Simply fill in the form below to apply for your not-at-fault replacement vehicle. Our accident management team will get in touch shortly